Shipping Policy
Last updated: 1 October 2026
At Arsavo, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.
1. Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
2. Order Processing
Orders are processed within 1-3 business days after payment confirmation.
Orders placed before 14:00 (UK time) are usually processed the same or next business day. Orders placed after this time are processed on the next business day.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.
3. Shipping Costs
We offer free tracked shipping on orders shipped within the United Kingdom.
There is no minimum order value required.
No shipping fee is added at checkout.
All prices include VAT. There are no customs charges, import fees or other costs to pay on delivery.
4. Delivery Times
Estimated delivery times are as follows:
- Processing time: 1-3 business days
- Shipping (transit) time: 6-10 business days
- Estimated total delivery time: 7-13 business days
Delivery times are estimates and may vary due to courier operations, high-demand periods, or regional factors.
5. Carrier Services
Deliveries within the United Kingdom are handled by Royal Mail or an equivalent tracked courier.
All shipments include full tracking from dispatch to delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
You can track your order at any time using the Track Order page on our website.
Please allow up to 24h after dispatch for tracking information to update.
7. Delays and Delivery Issues
We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to courier disruptions, or high-demand periods. These factors are outside our control.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.
If you experience any delivery issues or delays beyond the estimated delivery timeframe, please contact our customer support team for assistance.
8. Missing or Lost Packages
If your order has not arrived, please contact us at info@arsavo.com with your order number. We will investigate and keep you updated.
If the parcel is confirmed lost, you may choose between a replacement or a full refund to your original payment method.
9. Contact Information
Business Name: Arsavo Ltd T/A Arsavo
Business Registration No.: 17130738 (Registered in England and Wales)
Business Address:
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@arsavo.com
Phone: +447575544730
Opening hours: Monday to Friday, 09:00-17:00 (UK time)
Response time: 24-48 hours